سياسة الخصوصية

1. Who we are and the scope of this policy

V.ADVISORY is the personal professional app and website of Dr. Hasan Talib Qasim Aljabur. This policy explains how information is handled when you use the V.ADVISORY mobile app and related pages on vertexesadvisory.com.

2. Information submitted by users

When a consultation request is submitted, the information the user chooses to provide is sent to the website server over HTTPS. This may include:

• Full name.
• Phone or WhatsApp number, if the user chooses to provide it.
• Email address, if the user chooses to provide it. The app form requires at least phone or email; both are not required.
• Organization or company and a topic summary, when provided.
• Request details such as service type, consultation format, date, city, and related booking choices.
• A system-generated reference used to follow the request.
• Account details, including the sign-in email, a non-readable cryptographic password representation, and an optional profile photo.
• Optional consultation attachments (PDF or image) uploaded by the account holder to help review a request.

Do not include ID or passport numbers, card details, passwords, medical information, or confidential project documents in the topic summary.

Word or PDF forms may be downloaded, completed outside the website, and optionally emailed to the office. Email is not a channel intended for confidential or sensitive information. Send summaries and redacted copies only, and agree an appropriate channel with the office before sharing sensitive material or unredacted project documents.

2.1 Feedback and testimonials

When feedback or a testimonial is submitted, we may collect an internal verification name, contact details, type of experience, an optional consultation reference, feedback text and rating, display-name choice, optional role or organization, and a consent record. This information is used for verification, review, contact, and publication only where separate explicit publication permission is given.

Contact details and consultation references are not published, and the internal name is not published when anonymity is selected. Every submission remains under review and is never published automatically. You may request correction, unpublication, or withdrawal of future publication consent through the office email. A consent and correspondence record may be retained as needed to demonstrate permission and meet legal obligations.

2.2 In-site support messages

When the support headset is used, we collect the name, contact method, message text and consent record to route the request to the office and respond. The message is stored with a tracking reference in the office system, is not published publicly, and is not used for advertising.

3. How the information is used

The information is used to receive the request, contact the requester, arrange and follow up on the consultation, protect the service against misuse, and meet related administrative or legal obligations. The app does not use this information for targeted advertising or cross-app or cross-site tracking, and it does not sell personal information.

4. Analytics and device permissions

The Android and iOS apps do not include Google Analytics or an advertising analytics SDK. They do not request camera, microphone, contacts, or precise-location access. Photo-library access is requested only when the user chooses a profile picture. Consultation requests may be submitted as a guest; signing in is optional and saves requests and notifications to the account.

5. Website and external services

vertexesadvisory.com uses Google Analytics to understand use of its web pages only after a visitor chooses to accept analytics. It is not loaded before consent, and visitors can reject it or reopen the privacy preferences. The request-tracking page is always excluded and does not load Google Analytics in order to protect the consultation reference. After consent, Google may process technical information such as IP address, browser or device type, and page-interaction data according to the website settings and Google's policy. Website analytics do not mean that an analytics SDK is embedded in the Android or iOS app.

To prevent duplicate counting and abuse of the website counter, the server may convert the technical network address into a daily cryptographic fingerprint. The raw network address is not stored in the counter table, and older fingerprints are removed after the daily need has ended. This fingerprint is not used for personal identification or advertising.

When a consultation request or feedback is submitted, the server also uses a short-lived cryptographic fingerprint derived from the network address to prevent automated and repeated submissions. The raw network address is not stored in the protection table, and expired fingerprints are deleted as later requests are processed. This fingerprint is not used for advertising or cross-service tracking.

The app can open WhatsApp, email, or external pages. WhatsApp is an independent service governed by its own terms and privacy policy. Opening a WhatsApp link does not automatically send booking-request contents to WhatsApp.

Hosting, database, and email providers may process information to the extent necessary to operate the service. Email correspondence includes any forms or redacted attachments the user chooses to send. Providers processing information on our behalf are required to use it only for the relevant service and protect it consistently with applicable law.

6. Payments

The app and website do not collect card, wallet or bank-account details. For fixed-price consultations, a direct link to ZainCash's external gateway can be created after the request is recorded; project reviews require a custom quote. The payment provider processes information under its own terms and privacy policy.

7. Retention and deletion

Account and consultation-request information is retained as needed to operate the account, process the request, arrange the service, follow up on correspondence, and meet legal, accounting, or dispute-resolution obligations. Users may request deletion of their account, profile photo and related data; specific records may be retained where required by law.

8. Your choices and requests

You can delete your account and optional profile photo directly from My Profile on the website or My Account in the app. You may also request access to, correction of, or deletion of information related to your request, or withdraw consent for future use, by emailing support@vertexesadvisory.com. Include the consultation reference if available. Requests are subject to applicable law, and specific records may need to be retained where a legal duty or active dispute applies.

9. Security and international processing

The app uses HTTPS when sending a request, and appropriate technical and administrative measures are used to reduce unauthorized access or use. No electronic transmission or storage method is completely secure. Information may be processed in countries where hosting, email, or external-service providers operate, subject to legally required protections.

10. Children and policy changes

The service is intended for professional consultations and is not designed for children. A child should not use it to submit personal information without appropriate parent or guardian supervision and consent where required. This policy may be updated when the app or processing practices change; the effective date above will be updated.